Take Advantage of IoT to Drive Service Efficiency and an Improved Customer Experience
Our friends at Noventum Service Management have published a new article on the subject. Check it Out
How Can Your Organization Take Advantage of IoT? Top management often delegates the development of (IoT) innovation to middle and lower management. However, new ideas frequently face skepticism and even opposition across the firm. An example of this is the belief that IoT innovation often disrupts work practices as well as current product and service portfolios, thereby cannibalizing existing revenues. More so, some employees become worried about their jobs, and can even block innovations.
Fresh ideas, awareness of opportunities and positive attitudes across the organisation are what create the breeding ground for transformative innovation. This requires a user-centered, employee-participative, explorative, iterative and routed approach like Service Design Thinking.
Click here to download the full article and learn more about the 7 steps to uncover the potential of IoT.