By: Jim Moore, VP Customer Support and Service - Sage Read Now
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Connecting the Dots – A SaaS Support Strategy
By: Paul Lake, Director of Support & Linda Sandgren, Director of Read Now
How to Develop Your Path to PS Performance Excellence
By: Jeanne Urich, Managing Director - Service Performance Read Now
Vendor Management – Strategies for Managing Your Outsource Relationships
By: Scott C. Lessard, Sr. Program Manager, Global Support, Vendor Read Now
Turning the Corner from Software – Driven to Services Led
By: Liz Murphy, Vice President, Professional Services - Datatel, Read Now
Measuring the Effectiveness of Professional Services
By: Scott Brown, Senior Director, Professional Services, North America Read Now
Transforming from Product-Centric to Customer-Centric
By: Beth Martinko, VP Customer Success - Avid Technology As Read Now
The Good, The Bad and the Ugly – Sizing Professional Services for early stage software product companies
By: Charles Rattray, Director, Professional Services -Tideway Systems Read Now
Everybody Sells Services (at Least They Should!)
By: Jim Alexander, Founder - Alexander Consulting Selling Read Now
Maximizing Your Service Fees and Pricing
By: Mike Schultz - President, Wellesley Hills Group & Publisher, Read Now
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