By: Maria Anzini – Speedware (a division of Activant Solutions)
Performance dashboards are in high demand these days and every management team wants to have one. In fact, every management team needs one. After all, you can ‘t manage what you don’t measure. Dashboard implementations offer management teams a very practical, |efficient, and easy-to-use approach to take the pulse of their support center operation, gauge how successful they are in reaching or surpassing their goals, and to monitor operational trends that will help them manage customer and management expectations.
During this best practice session, Anzini will discuss the Speedware (a division of Activant Solutions) “down-to-earth” approach to performance management and how they leverage reporting technology to facilitate dashboard reporting across all their critical performance metrics, and provide you with examples of how innovation in performance management allow them to get “out of the numbers reporting” , and into the issues that needed resolving.