Contributed by: Advent Software The Client Support Electronic Support Read Now
Archives for August 2008
Knowledge Management Process – Anonymous
Contributed by: Anonymous INTRODUCTION “Knowledge is the only Read Now
Setting Customer Expectations – McKesson Corporation
Contributed by: McKesson Corporation The documentation and communication Read Now
New Hire Development Program – Advent Software
Contributed by - Advent Software A support organization’s new hire Read Now
Organizational Goals and Objectives – Mentor Graphics
Contributed by: Mentor Graphics Corporation Defining meaningful goals Read Now
Turning Away Customers Inquiries…
When customer support demand consistently stretches beyond staffing levels, Read Now
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