Company is the only oilfield-services provider to have received such certification
HOUSTON, TX (January 3, 2008) – Landmark, a product service line of Halliburton’s (NYSE: HAL) Drilling and Evaluation Division, today announced that its Customer Support organization has received global certification under the prestigious Service Capability & Performance (SCP) Standards, an internationally recognized quality program for technology service and support operations.
This is the tenth consecutive year that Landmark’s North American support operation has achieved SCP certification and the fifth consecutive year its global operations have met the stringent standards. The certifications are based on an extensive audit of Landmark’s worldwide technical-assistance centers.
A consortium of leading technology companies, along with Service Strategies Corporation, created the SCP Standards in order to improve the quality and effectiveness of technology service and support operations. The standards define best practices for delivering technology service and support, while also quantifying performance levels and establishing a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements defined under the program.
“In an increasingly complex petroleum industry, oil and gas producers need more than just the latest technology; they also need strong support rounding out their technology solutions,” said Paul Koeller, vice president, Landmark. “Receiving SCP global certification is proof of our ongoing commitment to offer world-class support, bolstering our well established technology offerings and consulting services.”
“The SCP Standards represent the global benchmark for service quality at leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Landmark should be proud to be among the industry leaders in service excellence.”
Landmark, which is the only oilfield-services company to have achieved global SCP certification, joins the ranks of more than 200 technology service and support organizations around the world that participate in the SCP Standards program, including industry leaders such as EMC Corporation, Lockheed Martin Corporation, McKesson Corporation, Network Appliance Incorporated, Nokia and Rockwell Automation – among others.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development programs that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that measure and drive effectiveness for continuous service improvement. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence.
Landmark is the leading supplier of software, optimized computing solutions and services for the upstream oil and gas industry. The company’s software solutions span exploration, production, drilling, business-decision analysis and data management. Landmark offers a broad range of consulting, services and infrastructure technologies that enable customers to optimize their technical, business and decision processes. Visit the Landmark Web site atwww.halliburton.com/landmark for more information on Landmark software, solutions and services.
Founded in 1919, Halliburton is one of the world’s largest providers of products and services to the energy industry. With nearly 50,000 employees in approximately 70 countries, the company serves the upstream oil and gas industry throughout the life cycle of the reservoir-from locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction and completion, and optimizing production through the life of the field. Visit the company’s Web site at www.halliburton.com.