Five Consecutive Years of Achievement
Ottawa, December 20, 2007 – Nokia today announced that its Global Technical Assistance Center (TAC) has achieved certification under the prestigious Service Capability & Performance (SCP) Standards program. The Technical Assistance Center is part of the Enterprise Solutions business group of Nokia, which is dedicated to helping worldwide corporations and institutions achieve new levels of productivity and competitive advantage through extended mobility. This is the fifth consecutive year that Nokia has earned the coveted SCP Certified status.
Nokia global TAC provides carriers, enterprise customers, and Nokia for Business Channel Partners with multi-level, centralized support 24/7/365 days a year. To achieve SCP certification, Nokia successfully passed a series of comprehensive on-site audits that met the requirements of over 100 business elements that represent industry best practices.
“By achieving SCP certification since 2002, Nokia has delivered on the initiative of standardizing global quality in technical support services. This certification underscores Nokia’s ongoing commitment to provide long term customer satisfaction and operational efficiencies,” said Lisa Pedersen, vice president, Support & Services, Enterprise Solutions, Nokia.
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of support, field service and professional service operations. A consortium of leading technology companies, along with Service Strategies Corporation created the internationally recognized standards, which define best practices, quantify performance levels, and establish a foundation to continuously improve business processes. Achieving certification under the standards requires comprehensive audits and annual recertification to confirm that companies like Nokia continue to meet the requirements defined under the standards program.
“SCP Standards represent the global benchmark for service quality and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Achieving certification under the SCP Standards program places Nokia among the industry leaders in service excellence.”
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence.
Nokia is the world leader in mobility, driving the transformation and growth of the converging Internet and communications industries. Nokia makes a wide range of mobile devices and provides people with experiences in music, navigation, video, television, imaging, games and business mobility through these devices. Nokia also provides equipment, solutions and services for communications networks. Media Enquiries: Nokia Communications Tel. +358 7180 34900, Email:email@example.com, www.nokia.com