Service Capability & Performance (SCP) Support Standard recognizes Vision Solutions for delivering excellence in customer service and support
Irvine, Calif. (May 10, 2007) – Vision Solutions, the leading high availability (HA) solution provider in the IBM System i market, announces that its Customer Care Response Center in Irvine, Calif. has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standards program for the third year in a row. Vision Solutions achieved this annual recertification following an extensive audit performed by Service Strategies Corporation on behalf of the SCP Support Standards program. The SCP Standards quantifies the effectiveness of customer service and support based upon a stringent set of performance standards and represents best practices in the industry.
“By once again meeting the rigorous requirements necessary to achieve SCP Certification, Vision Solutions continues to show its commitment to providing a very high level of support and satisfaction to its customers,” said Pete Robie, senior vice president, Customer Care and Services. “It is particularly satisfying that Vision continued to meet and improve on the strict requirements of the SCP audit, given the company’s extensive growth during the past year that was punctuated by the successful merger with iTera.”
SCP Certification is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“The SCP Standard has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Vision Solutions can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification.”
Vision Solutions keeps good company with other leading technology companies that have also achieved the prestigious and sought-after SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Rockwell Automation, Nokia and Sage Software among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
About Vision Solutions
Merged with iTera in November 2006, Vision Solutions, Inc. is the leading provider of high availability, disaster recovery and data management solutions for the System i market. IBM’s largest high availability Premier Business Partner, Vision Solutions is a recognized System i solutions leader with more than 2,700 customers and 12,000 licenses worldwide. The Company works closely with an international network of channel partners and IBM to deliver its industry-leading software, along with a powerful portfolio of services and support for protecting mission-critical applications and information from planned and unplanned downtime. Privately held by Thoma Cressey Equity Partners, Vision Solutions has corporate offices in Irvine and Salt Lake City, with offices worldwide. For more information, visit www.visionsolutions.com or call 800.957.4511.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, consulting, and training solutions that ensure delivery of consistent, high-quality customer service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success.