Certification Recognises Wind River for Delivering Top Quality Support
Maidenhead, United Kingdom, 25 January 2008 – Wind River Systems, Inc., (NASDAQ:WIND), the global leader in Device Software Optimization (DSO), announced today that its EMEA Support team has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. Wind River achieved certification under the SCP Support Standard after an extensive audit of their EMEA customer support organisation, which includes offices in France, the UK, Sweden, Italy, Germany and Israel. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and represent best practices in the industry.
“Our certification under the SCP Support Standard in EMEA is a great example of Wind River’s commitment and ongoing effort to adopt industry best practices and deliver world-class support to our customers worldwide,” says Vincent Bourg, Director of Customer Support for Wind River in EMEA. “This accomplishment is shared by an elite group of companies that does not include any of our peer companies in the Device Software Optimisation space. Support is a key differentiating factor for supporting mission critical projects and often one of customers’ primary criteria for selecting a commercial Linux solution.”
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of support, field service and professional service and eservice operations. A consortium of leading technology companies, along with Service Strategies Corporation created the internationally recognized standards, which define best practices, quantify performance levels, and establish a foundation to continuously improve business processes. Achieving certification under the standards requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements defined by the standards program.
“By passing the rigorous requirements necessary to achieve SCP Certification, Wind River has made it clear they are committed to delivering world-class support to their customers,” said Gordy Stauffer, SCP Auditor. “During the SCP audit, Wind River demonstrated a clear commitment to customer satisfaction and continuous improvement.”
Wind River joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Rockwell Automation and Nokia-among others. Currently, more than 200 technology service and support organizations around the world have adopted SCP Standards to improve their businesses.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call 858.674.4864 or toll free in the US 800.552.3058, or email firstname.lastname@example.org.
About Wind River
Wind River is the global leader in Device Software Optimization (DSO). Wind River enables companies to develop, run and manage device software faster, better, at lower cost and more reliably. Wind River platforms are pre-integrated, fully standardized, enterprise-wide development solutions. They reduce effort, cost and risk and optimize quality and reliability at all phases of the device software development process, from concept to deployed product.
Founded in 1981, Wind River is headquartered in Alameda, California, with operations worldwide. To learn more, visit Wind River at www.windriver.com.