Complimentary Research Report
Resource Planning and Scheduling Practices
One of the keys to delivering world-class technical support is ensuring that your organization has the right number of skilled staff members available when customers demand service. With time to hire and technical training often taking months to accomplish, service organizations need to design and deploy planning tools to ensure staff, training, and facilities are available to meet projected demand for services.
Service Strategies recently conducted a survey of over 125 technical service managers from 80 service organizations to identify the use and practice of staff resource planning within the industry. The report highlights findings such as:
– Surprisingly, only 56% of the respondents indicated that their organization prepares a formal staff forecast.
– Approximately 40% of respondents indicated that they use a formal workforce management tool to aid in forecasting and scheduling.
– The two variables most commonly used in determining staffing levels were the staff utilization rate and demand forecast.
Service Strategies is pleased to offer this Complimentary Research Report to our community. Visit our LinkedIn Group to post a question or comment about your resource planning practices. Enjoy the report.