On Demand Webinar
This Best Practice Webinar titled “Secrets of Services Account Management” featured services expert James “Alex” Alexander of Alexander Consulting. In this action -packed session we answered the most asked questions about the secrets of stellar services account management.
Attendees learned the answers to such questions as:
• What is the optimum number of accounts per SAM (services account manager?
• What role (if any) should SAMs play in selling?
• Who should “own” the account?
• What does it take for SAMs to be seen as Trusted Advisors?
• What are the distinct behaviors that separate star SAMs from everyone else?
• What are the common issues that get in the way of services account management?
• What are the most important tips to leading a services account organization?
You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.
Secrets of Services Account Management
Title: Secrets of Services Account Management
Speaker: James “Alex” Alexander – Alexander Consulting
Broadcast: Thursday, March 15, 2012